Support template
For a shop: sorted by topic before it reaches you.
Who it is for
For online shops that answer the same few questions every day. The visitor chooses a topic — an order, a return, something else — before they write, so questions arrive sorted and you can answer returns in one go. The placeholder asks for the order number, which saves a round of emails. It replies in your shop's colours and says when to expect an answer.
What it asks
- Topic
- One of Order, Returns or Something else
- Optional
- An address to reply to
- Required
- Message
- In their own words
- Required
What arrives in your Inbox
Inbox 2 new
Other templates
- Contact
A name, an address and a message. The one most sites need.
- Quote request
For a trade or a studio: what it is for, then the details.
- Booking enquiry
For appointments: a way to reach them back, and a time.
Questions
Something else? Write to us.
Will I get an email for each message?
Yes, once you confirm your address. Reply straight from your own email.
Does it work on my site?
Yes, on any site that lets you add one line: WordPress, Shopify, Webflow, Wix and more.
Will I get spam?
Far less. Bots fill in a hidden field, and what they send is dropped.
Can I change it once it is live?
Any time. Edit it and publish, and your site shows the new version.