Help centre template
A search and tabs over soft cards, for a support page.
Who it is for
For a support page: a search over orders, account, billing and returns, with tabs for each, the questions on soft cards, and a link to contact support when the answer is not there. Nothing typed leaves the page.
What visitors see
- Where is my order?
- Open the email we sent when your order left us and follow its tracking link. Delivery takes 2–3 working days.
- Can I change my delivery address?
- Yes, until your order is packed. Write to us with your order number and the new address.
- How do I reset my password?
- Choose Forgot password on the sign-in page and we'll email you a link.
- How do I delete my account?
- Go to Account → Privacy and choose Delete my account.
- Can I get a VAT invoice?
- Every order has one. Find it under Orders, then Download invoice.
- How do I return an item?
- Start a return from your order page within 30 days of delivery. We'll email you a returns label.
Other templates
- FAQ
The plain one. Questions parted by hairlines, a plus to open.
- FAQ card
Quiet and clear: on a white card, parted by hairlines, the first answer open.
- How it works
Four numbered steps on soft cards, every answer shown.
- Quiet Q&A
Three questions set close, every answer shown, for an about page.
- Shipping and returns
Boxes grouped by Delivery, Returns and Payment, the first answer open.
- Product questions
Compact boxes under a product, with no heading and the size already open.
- Pricing questions
Two columns of plain questions under a pricing table.
- Knowledge base
Topics in a list beside the answers, with a search, on a card.
- Restaurant
Bookings, food and groups under their headings, on a warm card.
- Clinic
Calm boxes in tabs, the first answer open, for a first appointment.
- Event
Tickets, venue and access in two columns of boxes.
- Courses
Numbered answers in tabs, set close, every answer shown.
Questions
Something else? Write to us.
Do search engines read the answers?
Yes. Every answer is in the page even while it is closed, so search engines and screen readers read it, and a browser's find opens it.
Can I format an answer?
Yes: paragraphs, bulleted and numbered lists, bold words and links. Never HTML, so nothing in an answer runs on your page.
Does it add FAQ structured data?
Not yet. Google shows FAQ results for few sites now, and the answers are read in your page either way.
Where does it go on my page?
Inside it, where you mark: under a product, on a help page or at the foot of an about page.