Knowledge base template
Topics in a list beside the answers, with a search, on a card.
Who it is for
For a product with a lot to explain: eight answers in five topics, listed beside them with how many each holds (tabs on a phone), with a search, on a card of its own under a heading and a line that says what it covers.
What visitors see
- How do I create my first project?
- Choose New project on the home screen, give it a name and pick who can see it.
- Can I import from a spreadsheet?
- Yes. Choose Import and drop in a CSV file; we show you each column before anything is added.
- Which browsers are supported?
- The latest two versions of Chrome, Edge, Firefox and Safari.
- Is there a desktop app?
- Not yet. The web app works offline once you've opened a project.
- How do I archive a project?
- Open the project's menu and choose Archive. You can bring it back at any time.
- How do I share a project with a client?
- Choose Share, enter their email and pick Can view. They don't need an account.
- Where do I find my invoices?
- Under Settings → Billing, each with a PDF.
- Do you offer two-step sign-in?
- Yes. Turn it on under Account → Security with any authenticator app.
Other templates
- FAQ
The plain one. Questions parted by hairlines, a plus to open.
- FAQ card
Quiet and clear: on a white card, parted by hairlines, the first answer open.
- How it works
Four numbered steps on soft cards, every answer shown.
- Quiet Q&A
Three questions set close, every answer shown, for an about page.
- Shipping and returns
Boxes grouped by Delivery, Returns and Payment, the first answer open.
- Product questions
Compact boxes under a product, with no heading and the size already open.
- Pricing questions
Two columns of plain questions under a pricing table.
- Help centre
A search and tabs over soft cards, for a support page.
- Restaurant
Bookings, food and groups under their headings, on a warm card.
- Clinic
Calm boxes in tabs, the first answer open, for a first appointment.
- Event
Tickets, venue and access in two columns of boxes.
- Courses
Numbered answers in tabs, set close, every answer shown.
Questions
Something else? Write to us.
Do search engines read the answers?
Yes. Every answer is in the page even while it is closed, so search engines and screen readers read it, and a browser's find opens it.
Can I format an answer?
Yes: paragraphs, bulleted and numbered lists, bold words and links. Never HTML, so nothing in an answer runs on your page.
Does it add FAQ structured data?
Not yet. Google shows FAQ results for few sites now, and the answers are read in your page either way.
Where does it go on my page?
Inside it, where you mark: under a product, on a help page or at the foot of an about page.