Shipping and returns template
Boxes grouped by Delivery, Returns and Payment, the first answer open.
Who it is for
For a shop: delivery, returns and payment under their own headings, in boxes, the first answer open with its list of delivery options, and a link under them to track an order.
What visitors see
- How long does delivery take?
- Most orders arrive in 2–3 working days in the UK. You choose at checkout:
- Do you deliver outside the UK?
- Yes, to most of Europe. Times and costs show at checkout once you enter your address.
- How do I return something?
- Start a return from your order page.
- How long do I have to send it back?
- 30 days from delivery, for anything unused and in its packaging.
- When am I charged?
- When your order leaves us. We email you the receipt.
Other templates
- FAQ
The plain one. Questions parted by hairlines, a plus to open.
- FAQ card
Quiet and clear: on a white card, parted by hairlines, the first answer open.
- How it works
Four numbered steps on soft cards, every answer shown.
- Quiet Q&A
Three questions set close, every answer shown, for an about page.
- Product questions
Compact boxes under a product, with no heading and the size already open.
- Pricing questions
Two columns of plain questions under a pricing table.
- Help centre
A search and tabs over soft cards, for a support page.
- Knowledge base
Topics in a list beside the answers, with a search, on a card.
- Restaurant
Bookings, food and groups under their headings, on a warm card.
- Clinic
Calm boxes in tabs, the first answer open, for a first appointment.
- Event
Tickets, venue and access in two columns of boxes.
- Courses
Numbered answers in tabs, set close, every answer shown.
Questions
Something else? Write to us.
Do search engines read the answers?
Yes. Every answer is in the page even while it is closed, so search engines and screen readers read it, and a browser's find opens it.
Can I format an answer?
Yes: paragraphs, bulleted and numbered lists, bold words and links. Never HTML, so nothing in an answer runs on your page.
Does it add FAQ structured data?
Not yet. Google shows FAQ results for few sites now, and the answers are read in your page either way.
Where does it go on my page?
Inside it, where you mark: under a product, on a help page or at the foot of an about page.